Finding and Sharing Device Crash Logs

We do our very best at Torch to make sure you have a seamless experience, but to borrow from Benjamin Franklin’s famous quote, in this world nothing can be said to be certain, except death and taxes—and an occasional app crash. On those rare occasions, we appreciate any feedback you can provide to help us identify the problem so we can determine the cause of the problem and take steps to fix it.

Most times when a crash happens, your iOS device makes a log of what was happening just before the crash. Fortunately, iOS devices also provide a simple way to find that log and share it with us. Just follow these steps:

Note: These instructions pertain to iOS 12. Other versions may vary slightly.

  1. With the device on which you experienced the crash, tap the Settings app.
  2. Scroll down and tap Privacy. A list of privacy options appears.
  3. Scroll to the end of the list and tap Analytics. The Analytics menu appears.
  4. Tap Analytics Data. A long list of log files appears in alphabetical order by app, and then by chronological order within each app. The logs will be named in the format: <AppName>_<DateTime>.ips.
  5. Scroll down to find the logs for the crashed app (either Torch or something else that crashed while you were using Torch).
  6. Select the desired log. The log opens to reveal the log contents.
  7. Tap the Share button in the upper right corner, then tap the app you use for email.
  8. Email the log to support@torch.app with the subject line "Crash Logs." Torch Support will respond as soon as possible. Thanks for your help in making Torch the best it can be!

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